Speak Up
Hotline
From time to time, there may be times when we don’t meet the expectations of our customers,
partners or employees.
Speak Up hotline provides a way for you to provide feedback about your experience with Claro.
The Speak Up Hotline is for all customers, partners and employees to use to report any actual or suspected issues, wrongdoing or illegal conduct that may be occurring that is impacting you, our customers, their families or the organisation itself.
The team from Core Integrity is trained in dealing with complex and sensitive issues and all matters are treated in the strictest of confidence. Claro acknowledge that at times, you may not feel comfortable speaking up via existing internal channels and that is why we have set up the Speak Up Hotline to ensure you can choose the best method to speak up and report your concerns.
Why Speak Up?
Speaking up is the right thing to do. When you see or suspect something isn't quite right, we encourage you to report it as soon as possible.
Protect Yourself
Speaking up early protects you from potential harm and ensures your concerns are addressed promptly.
Protect Your Colleagues
By reporting concerns, you help create a safer and more ethical workplace for everyone.
Protect the Organisation
Early reporting allows Claro to review and take appropriate action, safeguarding our reputation.
It's the Right Thing
When something doesn't seem right, speaking up enables positive change and accountability.
When Should You Speak Up?
We all know when we see something that doesn't seem quite right. If you see or suspect wrongdoing, illegal or unethical conduct, we encourage you to report it as soon as possible.
Our people are our greatest asset. We can't take action on wrongdoing if we don't know about it, so we encourage you to report anything you see or hear that doesn't seem right.
How Do I Speak Up?
At Claro, we have multiple ways for you to report a concern. Choose the channel that feels most comfortable for you.
For Employees
Speak to your Manager, approach a member of the executive team, or speak directly to the People & Culture team.
Speak Up Hotline
Use our independent and confidential hotline managed by Core Integrity for sensitive concerns.
Feedback Policy
For customers, families, or partners - review our Feedback Policy and submit feedback through official channels.
All reports are treated in the strictest of confidence and are referred to the appropriate area by the Core Integrity team for review and action as deemed appropriate.
Make a Report
We provide you with a number of secure reporting channels to make a report. Choose the channel that suits you best.
Report Online
Scan QR code or visit our secure online portal to submit your report 24/7
Scan to report
Report by Phone
Speak directly with our confidential hotline team
Report via Email
Send us a detailed report at your convenience
Report via Mail
Post your report to our secure postal address
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